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FAQ

What is the handling and shipping time?

Handling time:

In stock items will be dispatched within 7-10 business days. Make to order item's handling time is 30-50 days. 

 

Shipping time:

USA, UK, Australia, Canada: 1-2 weeks

Other countries (except Italy): 2-5 weeks

Buyer usually receive the item within 1 month, if the item item is out of stock or cannot deliver within 1 month, we will notice by e-mail.


What is the return policy?

You can return the item for exchange or full refund within 7 days after receiving the item.

You need to pay the return shipping cost and we will pay the shipping cost of resending the item.

No refund or exchange for custom sizing item.

 

What is the shipping cost?

We offer free shipping to all items, they will be sent by e-packet/ e-express by Hong Kong Post, tracking number is provided.

You can pay USD 25 to upgrade the shipping to EMS, the shipping time by EMS is 3-7 days.

EMS is available in Checkout page.

 

Where is my tracking number?

The tracking number is sent to your e-mail registered in our website.


How can I track my packet?

We send all items by Hong Kong Post, you can track it in their website:

http://app3.hongkongpost.com/CGI/mt/enquiry.jsp


Do you provide express shipping service?

Yes, you can pay USD 25 for express (EMS). You will receive the item within 3-7 business days.

EMS is available in Checkout page.